After twenty-five years in the industry, we fully understand the importance for every business to have an effective means of communicating internally within their organisation and externally with their market. Therefore, when a telephone system is installed by ourselves, we believe it is essential that forward planning is involved and ongoing maintenance and support is always available.

At Bell Communications we believe there are four main steps to ensure the customer receives the service and care required before and after the installation of their telephone system.

Forward Planning: There are a number of factors to be discussed prior to installation, for example:

• The most suitable system configuration and choice of handsets.
• Required standard cabling or CAT 5. This can involve liaising with the customer’s in-house technical department and data provider so that any infrastructural work can be coordinated effectively.
• The ordering or moving of lines with BT (at discounted rates) and organising least cost routing.
• Scheduling a date for installation to suit the customer.

Installation: Bell Communications use their own in-house technical engineers, who are all fully qualified and trained by the manufacturer. On the day of installation we fully understand that the customer may have to function as a business as normal and therefore we guarantee the highest level of professionalism, with minimum intrusion.

Training: On the day of installation we will provide all members of staff with training. We believe that it is important to spend time with each individual on day one, running through the key features and facilities of the system. After this, we ensure that the same engineers that you have become familiar with will return to provide refresher training and to alter any system programming as required.

On-going Support: We offer all customers a service and maintenance contract as well as support from our Service Help Desk. There are always technical office based engineers and a team of field based engineers to diagnose faults and resolve problems as efficiently and quickly as possible.